At pg99, we take the privacy and security of your personal information seriously. This Privacy Policy explains exactly what data we collect, why we collect it, how we use it, and the rights you have as a registered player on our platform. We believe in full transparency — no hidden clauses, no surprises.
These highlights cover the most important points of our Privacy Policy. They are not a substitute for the full legal text below, which governs your relationship with pg99.
All data transmitted between your device and the pg99 platform is protected by industry-standard 256-bit SSL encryption. Your login credentials, financial details, and personal information are never sent in plain text.
pg99 does not sell, rent, or trade your personal data to third-party marketers. Your information is used solely to operate your account, process transactions, and improve your experience on the platform.
Identity documents submitted for KYC verification are stored in a secure, access-controlled environment. Only authorized compliance personnel can access these files, and they are never shared without your consent or a legal obligation.
You have the right to access, correct, or request deletion of your personal data at any time. Simply contact our support team and we will process your request in accordance with applicable Philippine data privacy laws.
pg99 uses cookies strictly to keep your session active, remember your preferences, and analyze platform performance. We do not use third-party advertising cookies or cross-site tracking technologies.
pg99 processes personal data in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. Your rights as a data subject are fully recognized and upheld.
This Privacy Policy ("Policy") describes how pg99 ("pg99," "we," "us," or "our") collects, uses, stores, and protects the personal information of users ("you," "your," or "Player") who access or use the pg99 online casino and sports betting platform at pg99.run and all associated services (collectively, the "Platform").
pg99 is committed to protecting your privacy and handling your personal data with transparency, integrity, and in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines.
By registering an account on the pg99 Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue use of the Platform immediately.
This Policy should be read together with our Terms & Conditions, which govern your overall use of the pg99 Platform. Both documents form part of your agreement with pg99.
pg99 collects personal data that is necessary to provide you with a safe, secure, and compliant gaming experience. The categories of personal data we collect include:
When you register a pg99 account, we collect your full legal name, date of birth, gender, nationality, and a government-issued identification number (such as your Philippine passport number, SSS number, UMID number, or driver's license number). This information is required to verify your identity and confirm that you meet the 21+ age requirement for access to the Platform.
We collect your email address, Philippine mobile number, and residential address (including barangay, city or municipality, province, and postal code). This data is used to communicate with you about your account, transactions, and promotional offers where you have opted in.
To process deposits and withdrawals, pg99 collects payment method details including GCash account numbers, PayMaya account numbers, and bank account details for BPI, BDO, and Metrobank. We do not store full card numbers or CVV codes. All financial data is processed through secure, PCI-DSS compliant payment gateways.
As part of our Know Your Customer (KYC) obligations, we may collect copies of government-issued photo identification, proof of address documents (such as utility bills or bank statements), and proof of payment method ownership. These documents are stored securely and accessed only by authorized compliance personnel.
We maintain records of all deposits, withdrawals, bets placed, games played, bonus usage, and account balance history. This data is required for regulatory compliance, dispute resolution, and the detection of fraudulent or suspicious activity.
When you access the Platform, we automatically collect technical data including your IP address, device type, operating system, browser type and version, screen resolution, and session timestamps. This data helps us maintain platform security, detect unauthorized access, and optimize the user experience.
If you contact our support team via live chat or email, we retain records of those communications, including the content of messages and any attachments, for quality assurance, training, and dispute resolution purposes.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity | Full name, date of birth, ID number | Account registration, age verification, KYC |
| Contact | Email, mobile number, address | Account communications, support |
| Financial | GCash, PayMaya, bank account details | Deposits, withdrawals, AML compliance |
| KYC Documents | Passport, utility bill, bank statement | Identity verification, regulatory compliance |
| Transaction | Bet history, deposit records, bonus usage | Compliance, dispute resolution, fraud detection |
| Technical | IP address, device type, browser | Security, platform optimization |
pg99 collects your personal data through the following means:
pg99 does not purchase personal data from data brokers or any other third-party commercial data sources. All data we hold about you originates from your direct interaction with the Platform or from service providers acting on our behalf.
pg99 uses your personal data for the following purposes:
pg99 will never use your personal data for purposes that are incompatible with those listed above without first obtaining your explicit consent or as otherwise required by law.
Under the Philippine Data Privacy Act of 2012, pg99 processes your personal data on the following legal bases:
pg99 does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:
We share data with trusted third-party service providers who assist us in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), KYC and identity verification providers, fraud detection and AML screening services, cloud hosting and infrastructure providers, and customer support platform providers. All service providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection laws.
pg99 may disclose your personal data to Philippine regulatory authorities, law enforcement agencies, or courts where required by law, court order, or regulatory directive. This includes mandatory reporting of suspicious transactions under the Anti-Money Laundering Act (AMLA) of the Philippines.
In the event of a merger, acquisition, or sale of all or part of pg99's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity prior to the transfer taking effect.
pg99 will never share your personal data with third-party advertisers, data brokers, or any entity for the purpose of targeted advertising or commercial profiling without your explicit prior consent.
Cookies are small text files placed on your device when you visit the pg99 Platform. They allow the Platform to recognize your device, maintain your session, and remember your preferences between visits. pg99 uses cookies and similar technologies including local storage and session storage.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Maintain your login session and account security | Session |
| Functional | Remember your language, display, and game preferences | Up to 12 months |
| Analytics | Measure platform usage and performance (anonymized) | Up to 24 months |
| Security | Detect and prevent fraudulent or unauthorized activity | Session to 30 days |
You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling essential cookies may prevent you from logging in or using certain features of the pg99 Platform. pg99 does not use third-party advertising cookies or cross-site tracking technologies.
pg99 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:
Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymized in accordance with our data disposal procedures.
pg99 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
While pg99 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, pg99 will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Data Privacy Act of 2012.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by pg99:
To exercise any of these rights, please contact our Data Protection Officer (DPO) using the contact details provided in Section 14 of this Policy. pg99 will respond to all data subject requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 30 days, with prior notice to you.
The pg99 Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. pg99 does not knowingly collect personal data from individuals under the age of 21.
Underage access is strictly prohibited. If pg99 discovers or has reason to believe that a registered account belongs to a person under 21 years of age, that account will be immediately suspended, all funds will be frozen pending investigation, and the matter will be referred to the relevant authorities. Any personal data collected from an underage individual will be deleted as soon as practicable.
If you are a parent or guardian and believe that your child has registered an account on the pg99 Platform, please contact our support team immediately. We will take prompt action to investigate and, where confirmed, close the account and delete the associated personal data.
The pg99 Platform may contain links to third-party websites or services, such as payment provider portals (GCash, PayMaya, BPI, BDO, Metrobank). These third-party sites operate under their own privacy policies, which pg99 does not control and is not responsible for.
We encourage you to review the privacy policies of any third-party sites you visit through links on the pg99 Platform. pg99's Privacy Policy applies solely to data collected and processed by pg99 in connection with your use of the pg99 Platform.
pg99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes to this Policy will be communicated to registered players via email to the address on file and/or via a prominent notice on the Platform, at least 7 days before the changes take effect.
The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. We encourage you to review this Policy periodically to stay informed about how pg99 protects your personal data. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Policy.
pg99 has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data or this Policy, please contact our DPO:
Data Protection Officer — pg99
Email: [email protected]
For general account support, billing inquiries, or responsible gaming assistance, please contact our 24/7 support team. Our general support email is: [email protected]
pg99 aims to acknowledge all privacy-related requests within 5 business days and to resolve them within 30 calendar days of receipt. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines.
For the fastest response to account queries, use the 24/7 live chat feature on the pg99 Platform. Our support team is available around the clock, including Philippine public holidays, to assist you with any concerns.
Now that you know how pg99 protects your personal data, you can enjoy our full range of casino games, live sports betting, and instant GCash transactions with complete peace of mind. Must be 21 or older to play.
21+ only. Play responsibly. Gambling can be addictive — please set limits and take breaks.