At pg99, we believe that gambling should always be a fun and entertaining experience — never a source of stress, financial hardship, or harm. Our responsible gaming program gives every Filipino player the tools, information, and support they need to stay in control.
pg99 is proud to serve Filipino players from Manila to Cebu, Davao to Quezon City — and we take our responsibility to every one of those players seriously. Responsible gaming is not just a legal checkbox for us. It is a core part of how we operate. We have built a full suite of player protection tools directly into the pg99 platform, and our support team is trained to recognize and respond to signs of problem gambling with care and without judgment.
Gambling — whether it is betting on the PBA Finals, spinning slots, or playing live casino games — should always feel like a leisure activity, the same way you might watch a UFC fight or go to the movies. The moment it stops feeling fun and starts feeling like a need, that is the signal to pause, use our tools, and reach out for support. pg99 is here to help you do exactly that.
Set daily, weekly, or monthly deposit caps on your pg99 account. Once your limit is reached, no further deposits are accepted until the period resets. Limits take effect immediately when lowered, and require a 7-day cooling-off period when raised — protecting you from impulsive decisions.
Set a maximum session duration so pg99 automatically logs you out after a defined period. You can also enable session reminders that notify you every 30, 60, or 90 minutes of continuous play — a simple nudge to take a break, grab a snack, and come back fresh.
Need a short break? Activate a cool-off period of 24 hours, 7 days, or 30 days. During a cool-off, your account is temporarily suspended — you cannot log in, deposit, or place bets. Your balance is preserved and you can withdraw funds at any time during the cool-off.
If you feel you need a longer break, pg99's self-exclusion tool lets you close your account for a minimum of 6 months, up to 5 years, or permanently. Self-exclusion is irreversible for the chosen period. We will also suppress all marketing communications to you for the duration.
Set a maximum loss threshold per day, week, or month. Once your net losses reach the limit you have set, pg99 will prevent further wagering until the period resets. This tool is especially useful for players who want to enjoy the thrill of betting without risking more than they can afford.
Enable reality check pop-ups that appear at regular intervals during your gaming session. Each pop-up shows you how long you have been playing, your net win or loss for the session, and gives you the option to continue or end the session — keeping you informed and in control at all times.
Problem gambling can affect anyone, regardless of income, background, or how long they have been playing. Recognizing the early warning signs is the first step toward getting help. Ask yourself honestly — do any of these apply to you?
If you answered yes to two or more of the above, we strongly encourage you to use pg99's self-exclusion tool and reach out to a professional support service. You are not alone, and help is available.
The vast majority of pg99 players enjoy gambling as a fun pastime without any issues. These simple habits will help you keep it that way — whether you are betting on the NBA, playing slots, or trying your luck at live casino games.
Take a moment to honestly reflect on your gambling habits. This is not a clinical diagnostic tool — it is a simple self-check to help you gauge where you stand. There are no right or wrong answers, and your responses are completely private.
If you answered "Often" or "Always" to any of the above questions, we encourage you to contact our support team or activate self-exclusion on your pg99 account. Our team is available 24/7 and will treat your situation with complete confidentiality and respect.
All of pg99's responsible gaming tools are available directly from your account dashboard — no need to contact support to activate them. Here is how to get started.
Access your pg99 account using your registered email and password. Make sure you are on the official pg99.run website before entering your credentials.
Click on your profile icon in the top right corner and select "Account Settings" from the dropdown menu. Navigate to the "Responsible Gaming" tab.
Select from deposit limits, loss limits, session time limits, reality checks, cool-off periods, or self-exclusion. Each tool has a clear description and configuration options.
Set your preferred limits or exclusion period and confirm. Restrictions take effect immediately. You will receive a confirmation email to your registered address.
Need help activating a tool? Our 24/7 support team can walk you through the process via live chat. Simply open the chat widget on any pg99 page and type "responsible gaming" to be connected with a trained support agent. All conversations are confidential.
If you or someone you know is struggling with problem gambling, professional help is available in the Philippines. Reaching out is a sign of strength, not weakness.
The Philippine Amusement and Gaming Corporation (PAGCOR) operates a responsible gaming program that includes player protection resources, self-exclusion registries, and guidance for problem gamblers and their families across the Philippines.
The NCMH in Mandaluyong City provides mental health services including counseling for behavioral addictions such as problem gambling. Their crisis hotline is available to Filipinos nationwide who need immediate support.
Gamblers Anonymous has active chapters in Metro Manila, Cebu, and Davao. Their peer support meetings follow a proven 12-step recovery program and are free to attend. No registration or referral is required to join a meeting.
The Department of Health operates a mental health crisis hotline available to all Filipinos. Trained counselors can provide immediate support and referrals to local mental health services in your area, including those specializing in addiction.
Our own 24/7 support team is trained in responsible gaming and can help you activate account restrictions, process self-exclusion requests, and connect you with professional resources. Contact us via live chat or email at [email protected] — plain text, not a link.
If you are concerned about a family member's gambling, pg99 can help. Contact our support team to discuss third-party exclusion options. We can also provide guidance on how to approach the conversation with your loved one and where to find family counseling services in the Philippines.
Important: pg99 support email is [email protected] — this is a plain text address, not a clickable link. For responsible gaming inquiries, include "Responsible Gaming" in your subject line for priority handling by our trained team.
pg99 gives you all the tools you need to enjoy online casino games and sports betting safely. Set your limits, know your boundaries, and play for fun — not to escape. Must be 21 or older to register and play.
Must be 21+ to play. Please gamble responsibly. If gambling stops being fun, please use our self-exclusion tools or contact our support team.